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Returns & Refunds

What’s your return policy?

Our return policy is straightforward: If you or your pet aren't satisfied, return it! We stand behind our products with a 100% satisfaction guarantee. Should you find yourself unsatisfied with your purchase, you can return the item(s) for a full refu

What do I do if my item(s) arrives damaged?

At Gunni's Pet, your satisfaction is our priority! If your item(s) arrive damaged, we want to make it right. Please reach out to our helpful and friendly Customer Care Team at [email protected] within 30 days of the product's arrival. We're here to

What do I do if I receive the wrong item in my order?

If you receive the wrong item in your order, we sincerely apologize for any inconvenience. Please contact our friendly Customer Care Team at [email protected] within 30 days of receiving your order. We'll work quickly to resolve the issue and ensure

Can I edit or add anything to my order?

At Gunni's Pet, we understand that you might want to make changes after placing an order. Because orders are processed quickly and sent to our warehouse for fulfillment, editing or adding items can be difficult. However, we encourage you to reach out

What is your cancellation policy?

At Gunni's Pet, we're always happy to help with any concerns. However, please note that cancellations can be challenging, as your order is usually processed immediately and sent to our warehouse for fulfillment. If you need to cancel an order, please